We hope you are satisfied with your order but if you need to return your order you need to obtain a authorisation number before any goods may be returned. You can use our feedback page to request an authorisation number from the Mail Order department. Please ensure you mention your invoice number. Alternatively, you can call 1800 335 997 (country and interstate) or Melbourne (03) 8420 1000 to get your authorisation number. All garments must be returned in perfect condition, unworn, unwashed with all the labels on to be accepted for return or exchange within 21 days from the date on invoice.
MY SIZE REFUNDS AND EXCHANGE OF GOODS - TERMS & CONDITIONS
1. Your right to a refund of purchase price
1.1 You are entitled to a refund for items you purchase from My Size if the item is:
(a) are faulty due to manufacturing defect,
(b) have been wrongly described,
(c) are different from a sample shown to you, or
(d) do not do what they are supposed to
Please retain your receipt as evidence of purchase at all times.
2. My Size 'Change of Mind Policy'
2.1 My Size is not legally obliged to give refunds of the purchase price or exchange them, simply because you have changed your mind about the purchase.
2.2 However, under our own My Size 'Change of Mind Policy', if you simply change your mind we do offer exchange or credit note to the value equivalent to the purchase price for most items provided that:
(a) you return the item within 14 days from the date of purchase from store or 21 days from the date you received it from purchasing online; and
(b) the item is unworn and in its original condition; and
(c) all original labels and tickets are attached to the item; and
(d) you provide an original My Size receipt as proof of purchase; and
(e) sale merchandise will only be exchanged, not refunded unless faulty
2.3 The My Size 'Change of Mind Policy' does NOT apply under any circumstances to purchases of the following items:
(c) lingerie; or
The cost of shipping is paid for by the customer. We will credit your original method of payment, excluding delivery (unless the garments are faulty or not as ordered). Refunds and exchanges are processed within 24 hours of receipt. Include your name, address and phone number. All items are included in good faith on the basis that the goods, as described, will be available at the time of sale. Failure by a supplier to deliver in accordance with the sample description at all, or other unintentional causes, may result in some lines being unavailable. On sale till sold out and all prices include GST.