We hope you are satisfied with your order but if you need to return your order you need to obtain a authorisation number before any goods may be returned. You can use our feedback page to request an authorisation number from the Mail Order department. Please ensure you mention your invoice number. Alternatively, you can call 1800 335 997 (country and interstate) or Melbourne (03) 8420 1000 to get your authorisation number. All garments must be returned in perfect condition, unworn, unwashed with all the labels on to be accepted for return or exchange within 21 days from the date on invoice. However, there is no return or exchange on any sale items, accessories or jewellery pieces. The cost of shipping is paid for by the customer. We will credit your original method of payment, excluding delivery (unless the garments are faulty or not as ordered). Refunds and exchanges are processed within 24 hours of receipt. Include your name, address and phone number. All items are included in good faith on the basis that the goods, as described, will be available at the time of sale. Failure by a supplier to deliver in accordance with the sample description at all, or other unintentional causes, may result in some lines being unavailable. On sale till sold out and all prices include GST.