WELCOME TO THE MYSIZE HELP PAGE

Having trouble checking out?
If you have problems checking out, the most common issue and reason is because the country in your account settings has not been saved. Please ensure you have the
country saved as this setting is used to calculate shipping.

How do I change the login password?
Once you have signed in, click the My Account link on the top of your page. In My Account, there is a  link "Click Here to update your passowrd"

If you have any questions about your order, the designs of our products, web-related problems or any general query, please use our contact form located here.
 
Looking for a store?
Click here to visit our store locations page which features a detailed list of all MySize stores by state, including store phone numbers.
 
Would you like to know more about MySize?
Please visit our About Us page here to read about us.
 
What size am I?
For our sizing chart please click here.

THE MYSIZE TERMS AND CONDITIONS

Delivery Information
Your order will be filled as promptly as possible. Items ordered together may not be shipped the same day. Please allow up to 10-14 business days for delivery on local orders & 21-28 business days delivery on international orders. However, you will be informed of any extended delay.

Postaged charges are as follows:

Australian Orders

                                                                                 

Order Value

Postage

$20 - $50

$11

$51 -$100

$13

$101 plus

$15

International

AUD $25

Returns Policy
We hope you are satisfied with your order but if you need to return your order you need to obtain a authorisation number before any goods may be returned. You can use our feedback page to request an authorisation number from the Mail Order department. Please ensure you mention your invoice number. Alternatively, you can call 1800 335 997 (country and interstate) or Melbourne (03) 8420 1000 to get your authorisation number. All garments must be returned in perfect condition, unworn, unwashed with all the labels on to be accepted for return or exchange within 14 days from the date on invoice.

However, there is no return or exchange on any sale items, accessories or jewellery pieces. The cost of shipping is paid for by the customer. We will credit your original method of payment, excluding delivery (unless the garments are faulty or not as ordered). Refunds and exchanges are processed within 24 hours of receipt. Include your name, address and phone number. All items are included in good faith on the basis that the goods, as described, will be available at the time of sale. Failure by a supplier to deliver in accordance with the sample description at all, or other unintentional causes, may result in some lines being unavailable. On sale till sold out and all prices include GST.
 
Privacy
Your privacy is important to us. The My Size online shopping site now features secure encrypted transactions to ensure the privacy of any information you submit to us. This ensures that your credit card details are safe and can only be intercepted by My Size. The My Size online shopping site utilises industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information. All personal information you submit, such as name, address and credit card details, are powerfully encrypted before leaving your browser. Our My Size web site is registered with site identification authorities to enable your browser to confirm our security identity before any transmission is sent.
 
Feedback
We appreciate all feedback we receive from our customers. If you wish to comment on any of our products, service, or this web page then please feel free to do so by visiting our contact/feedback page.

 

 

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